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QUESTIONS?

I don't see my bank in the list

Brite, which manages the payments, works with 99% of all banks. If yours is not listed, please contact us at support@whossa.com and we will help you.

How many Lucky Coins can you get on the same day?

In the Lucky Spin, Bonus Spin and Extra Spin you can win up to 32 Lucky Coins and in the Bonus Bubble a maximum of 9 Lucky Coins can appear. With Scratch 1-3 plus 3 Friend Games, you can score a maximum of 8 X 32 = 256 Lucky Coins in one day. Activate all your Friend Games and you too can be one of the lucky ones!

I don't have anyone to scratch my friend tickets with.

You can send an invitation to someone you know through the app or go to whossabuddiesworldwide. There you will find many people looking for someone to play with.

There are only foreign banks in the list.

Oops, that means you must have logged in from a country other than your own. Email us at support@whossa.com and we'll fix it.

I have not received my money.

If you have completed the payout in "My winnings", you can check the following:

1. your bank statement.

Payments from Whossa are labelled with a code starting with "RF". It is easy to miss

2. the button in My Winnings.

If it still says "Pay Me", you can try again.

If it says "Pending", just wait a little longer.

If it says "Rejected", it means that your bank has not authorised the transaction. Then contact us at support@whossa.com

How many people actually win on Whossa?

Whossa prizes are paid for by our advertisers and sponsors. The more people who play Whossa, the more attractive we become as a platform and the more and bigger prizes we can distribute!

I can't get into the app. What should I do?

This could be due to a number of things - your nearest mobile phone tower is temporarily overloaded, our server is too busy, etc. If you have the latest version of the app, just wait a while and try again and it should be fine.​

What is IBAN?

IBAN (International Bank Account Number) is a format for identifying bank account numbers when transferring money. IBAN consists of your country code (XX) followed by your bank code and your account number. A total of XX digits. Contact your bank if you need help finding your IBAN.

I didn't get my Lucky Spin today, what happens then?

If for some reason the app loses contact with the server, we'll make sure a random number generator pushes "Stop the Wheel" for you so you don't miss any Lucky Coins. If you check the next time you enter the app, you'll see that you have more Lucky Coins than you did last time.

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